What happens when I upgrade/downgrade the billing plan?
You can update your subscription at any moment. Please review how it works when you upgrade/downgrade your subscription.
Table of contents
1. Subscribing to a paid plan
Once you have defined what billing plan fits your needs (compare plans on our Pricing page), you can navigate to the billing page and subscribe to the plan that fits your needs.
1.1. Account usage/billing limits changes
When you subscribe to any paid plan:
- Your account usage resets
- Limits apply in accordance with the chosen paid plan
- Features become available based on the selected plan (e.g. Webhooks become available with the Team plan and higher)
- The minimum data refresh interval is applied based on the selected plan (e.g. daily in the Personal rplan, 15-min in Business)
See more about Coupler.io Features & Limits in the dedicated article.
You can review your account's plan and used limits on the billing page:
1.2. What happens with importers or settings that are not supported in my billing plan?
Your account's settings, features & limits will be updated according to the new plan you have subscribed to.
If your new plan does not support the previously used feature >> it will get disabled.
If your new plan has lower limits >> you will see respective warnings with the options to:
- reduce your currently used limits;
- upgrade to a higher plan that supports your needed limits.
Let's review this in more detail with the following features:
Data refresh (scheduled importers)
For example, you set up an importer to run every hour during the 7-day Team plan free trial period. Then you subscribed to a lower plan that does not support the hourly data refresh interval.
Your importer will not run on schedule and you will need to set up a new schedule for it (daily instead of hourly). Or, you can upgrade your plan (in this example, back to the Team plan) to have this importer up and running.
The importers that are scheduled to run at a higher frequency than your current billing plan allows will also have the following error:
The automatic data refresh has been disabled because the schedule is more frequent than your current plan's limit. Please adjust the schedule or upgrade your plan.
Users
If you added multiple users to your account, and then switched to a billing plan that supports fewer users >> the view-only mode will be turned on for your account, with the following needed steps:
- remove the extra users from your account according to the new plan's limit, or
- upgrade to a higher plan that supports your needed users' number
The corresponding warning will be shown in your account:
2. Upgrade a billing plan
If you upgrade your billing plan (subscribe to a more expensive plan), we'll calculate the difference between the old and new plans to apply a prorated charge to the rest of the billing period.
2.1. Account usage/billing limits changes
When you upgrade a billing plan:
- Your account usage doesn't reset
- Your billing period end date is not changed
- Limits increase in accordance with a chosen billing plan
- More frequent data refresh intervals become available
- New features become available, according to the chosen plan (e.g. Webhooks)
When you change the billing period from Monthly to Annual or vice versa (for the same billing plan):
- Your account usage resets
- Your billing period end date is changed
3. Downgrade a billing plan
If you downgrade your billing plan (subscribe to a cheaper plan), we will recalculate the price of the plan for the current billing period and use the money that you already paid for the higher plan to pay for the rest of the billing period. The difference between the old and new billing plans will be accumulated on your balance and used for the next payments. The price for your new subscription will apply to the next billing period.
3.1. Account usage/billing limits changes
When you downgrade a billing plan:
- Your account usage doesn't reset
- Limits decrease in accordance with a chosen paid plan
- Fewer features are available (e.g. no webhooks on the Personal plan)
- Less frequent data refresh intervals are available
4. Cancel paid subscription
When you cancel your paid subscription, your account is automatically moved to the free plan state. In this case, your account usage doesn't reset and your account limits become aligned with the free plan.