Troubleshooting: Invalid credentials or missing permissions error

It can be that during your Shopify importer execution you can receive the next error: "Invalid credentials or missing permissions. Check your API key and password". In this case:

Step 1. Please check that the API key and password are copied from Shopify without typos.

Step 2. Please check the permissions granted to this API key. To do this:

  1. Navigate to the "Apps" menu item.
  2. Navigate to the "Manage private apps" section.
  3. Select the app that you created previously to get the API key and password. 
  4. Please check active permissions that are defined for the application. Here is the needed list of permissions.

In case some permissions are not active yet - please activate them. For this follow next steps: 

  1. Click " Show inactive Admin API permissions".
  2. Select "Read access" for missed scope (i.e. Orders).
  3. Save changes.
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