JSON troubleshooting: how to fix the 403 error?

How to check what error I got?

To see the details of an error you received, click "View more" on the error notification after the importer was executed:

How to fix the error I got?

403 - Forbidden error

The HTTP 403 Forbidden client error status response code indicates that the server understood the request but refuses to authorize it.

This status is similar to 401, but in this case, re-authenticating will make no difference. This error means that you have the valid access token or access key, but your user / token / key has no access to the resource that you want to fetch.

Real error example with explanation:

In this case, the response will be the following:

Response code: 403     
{"message": "Account inactive" }

This issue occurs because the Harvest account is inactive already and its resources cannot be fetched even with the valid access token. To fix the issue, check the Harvest account and activate it.

If you faced an error and cannot fix it after reading this article, feel free to contact our support at contact@coupler.io.